Home > Terms and conditions
Welcome to BNew mobiles!
Accepting the terms:
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean BNew mobiles Private Limited.
You’re Relationship with BNew mobiles:
Thanks for using our Mobiles, accessories, product services and website is subject to legal agreement between you and BNew mobiles Pvt. Ltd. Whose principal place of business is at plot no- 170/67/171, Balaji Empire, Patrikanagar, behind cyber towers, Madhapur, Hyderabad- 500081.
Your passwords & account security:
- You agree & understand that you are responsible for maintaining the confidentiality of passwords associated with any account you to access our services.
- You also agree that you will solely responsible for BNew mobiles private limited for all the activities that occur in your account.
- If you happen to see any unauthorized use of your passwords or of your account, you agree to inform BNew mobiles private limited immediately.
The website and its contents shall only be used in accordance with terms of the agreement. Site contains Photographs, data, information, software, graphics, text, videos, typefaces & other materials which are protected by copyright, trademarks, or other proprietary rights and these rights are valid & protected in all forms media and technologies now or herein after developed. All content is copyrighted as collective work under the India. Copyright laws & we own copyright in the selection, coordination, arrangement & enhancement of the content.
You may not modify, remove, delete, augment, and add to publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the content in any way, and maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices.
In addition to the foregoing, use of any software content shall be governed by the software license agreement accompanying such software, if any.
Online prices and physical stores pricings are different. Online pricing is valid for only online customers.
Some of the services are supported by advertisements & sales promotions. These advertisements may be targeted to the content of information stored on the services, new launching, and queries through the services or other information.
The manner, mode, and extent of advertising by BNew mobiles private limited on the services are subjected to change without specific notice to you.
Payment and Billing:
You must select a payment option method to pay us for any purchase you make from us.
- We or Our authorized billing agents are authorized to charge your selected payment method.
- We may submit charges incurred under your account payment, and you will be responsible for such charges even if your membership is canceled or completed. You agree that we may charge your payment method for all amounts due to us without notice or permission.
- You are responsible for all charges incurred under your account made by you or anyone who uses your account (i.e. children, family or friends)
- We may, in our discretion post charges to your payment method individually or may collective your charges with other purchases you make on the site and apply those charges to your next billing cycle. All purchases for mobile, service, accessories, and all subscriptions are final and non-refundable.
- You must notify us about any billing problems or discrepancies within 2 days after they appear on the statement you receive from your bank or Credit Card Company.
- If you do not bring such problems or discrepancies within 2 days, you agree that you waive the right to dispute such problems or discrepancies.
- In case of order cancellation, the mode of payment will be done by transferring through NEFT or through payment Gateway which you used.(We can’t offer your payment as cash)
Estimated time of delivery is 4-6 working days from date of technically and commercially order acceptance. Shipping charges are extra otherwise mentioned clearly. Dispatch of the couriers will be done through reputed couriers. Most of the items will be dispatched within 24-48 working hours after payment is cleared. Delivery of products will make only in weekdays and working days. No delivery during weekends, holidays and after office hours. Shipping and handling fees are non-refundable.
Mobile handsets and accessories are warranted for a period defined by respective manufacturer agents defect in material. BNew mobiles private limited is not giving the warranty and does not hold out any warranty products sold. We are not responsible for any defective or otherwise unsatisfactory products any such defective or deficient goods has to be repaired only authorized service centers of the manufacturer. All the Terms & Conditions of BNew mobile private limited apply subject to Hyderabad Jurisdiction. Goods once sold cannot be returned or exchanged.
Proof of Identification:
We reserve the rights to ask for defined proof of identification at the time of delivery. Failure to provide the same to either the BNew mobiles private limited or any its associates, can lead to cancellation of the order. In case of any gift items, customer has made transaction online will have to provide valid id proof.
Limitation and Liability:
You hereby agree to fully indemnify, defend and hold our company and its parent and affiliates and their respective officers, directors, employees and licensor’s harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys’ fees) incurred by you in connection with
- Any use or alleged use of BNew mobiles Private Limited / services through your account by any person, whether or not authorized by you.
- The operation and content on your site or any breach of your representations and warranties and other covenants under this agreement.
BNew mobiles Private Limited reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with BNew mobiles Private Limited defense of such claim. Under no circumstances and under no legal theory, tort, contract, strict liability, or otherwise, shall the mobile store(s)/content producer or BNew mobiles Private Limited be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of the mobile store(s).
If you submit, post or otherwise send us any information, content or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audiovisual works, other persons’ names, likenesses, voices, user-names, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or to any other person or entity, including without limitation for inclusion in any future gale publication or gale product, with no compensation to you.
No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission. Without limiting the previous, you hereby grant us.
www.bnewmobiles.com is our trademarks and service mark. All other trademarks, product names, and company names and logos appearing on the site are the property of their respective owners.
Governing law and jurisdiction:
These terms and conditions shall be governed by and construed in accordance with the law of India and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the Indian courts at Hyderabad, ( Telanagana) India.
BNew knows that you care how information about you is used and shared at our website. For more information please go through policy below.
Collection of Personal Information:
When you use our website, we collect some personal information from you which is provided by you. The purpose of taking the personal information from you is to provide a better service, safe, efficient and smooth experience. These allow us to provide you the services and features that most likely meet your needs and customize our website to make your browsing experience safer and easier.
Even, you can browse the website without providing any personal information to us. Once you given your information to us then we will indicate which fields are important or which fields are optional. We use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow and promote trust and safety. Cookies are small files which are placed on your hard drive that assist us in providing our services.
If you choose to post messages on our message boards, chat board and leaving any feedback, we will collect that information for providing or resolving the disputes, provide customer support and troubleshoot the issues.
Transacting with Us:
If you choose to purchase on our website, we collect some additional information such as billing address, credit/debit card number and expiration date. The information which we collected is safe and secure with us.
Security and Precautions:
Our website has high security measures in place to protect the loss and misuse under our control. Whenever you change or access your account information, we offer the use of secure server. Once your information is in our ownership we stick to strict security guidelines, protecting it from unauthorized access.
Other Privacy Policies:
We do not request children to purchase our services or products and our websites are not designed to attract children under age of 18.
With your permission, we may provide location-based services or provide access to location information so third-parties may provide services.
We may update our policies time to time and you should refer to it very often for latest information and effective dates. And we will post notice on our website’s homepage well in advance.
Please mail us at email@example.com.
Bnew mobiles give a hassle-free cancellation and returns to the customers. For canceling the order customers need to write an email to customer care service (firstname.lastname@example.org) or you can call us at our customer care number in working hours 10AM-6PM (040 2970 7070).
Our cancellations & returns policies are as follows:
Customer can cancel the order before the shipment is ready for dispatch. Customer can cancel any order which is placed on website by writing an email to the customer care of the company or he can call us at given customer care number on the website with all details i.e. Order I’d. Customer will be notified to same registered email regarding the status of cancellation.
Refunds against cancellation of products before the shipment is dispatched to the customer are subjected to deduction of 2% of the product price already paid as banking and transaction charges balance money will be refunded to the customer. Customer should Understand & concur by putting the cancellation of any order before the shipment is dispatched.
Cancellations of order after dispatch or returns only if the product is defective , damage, dead on arrival or What you have got is different from what you have order. In all these cases the customer need to contact the company within 1 day from the product received to the customer. Customer can return the product by sending the Email to customer care of the BNewmobiles website or you can call us at the phone number on website.
Customer should make sure that he/she will not accept the package if it is tampered or damaged in any manner.
If customer found that when packing removed the product is defective and/or damaged and/or dead on arrival, what you have got is different from what you have order. Customers immediately need to contact the customer care service of BNewmobiles through the Phone number or Email which is on the company website. The company will look into that request and arrange the replacement of the product or refund of the product will be initiated.
In case customer opts for replacement or refund of the product due to the defective and/or damaged and/or dead on arrival, what you have got is different from what you have order then customer need to ensure that product is undamaged & packaging condition is good with all the accessories & user manuals. The packaging should not be damaged and there should not be any sign of damage with original labels from the manufacturer. For any further details you can mail us at email@example.com and you can contact us by customer care number 040 2970 7070 (10AM – 5:00PM)
Q) How do I register for BNewmobiles.com?
A) You can register at BNewmobiles.com with following methods:
- By clicking login on home page.
- Click “Create Account” then enter your valid “Email address”, create and confirm password to register at BNewmobiles.com.
- Register while you shop for first time on BNewmobiles.com.
- When you confirm your order in Bnewmobiles.com it will automatically ask to login with your Email.
- In the Login page enter your “Email address” which you wish to keep with BNewmobiles online account click to create.
Q) How do I order Online?
A) Shopping at BNewmobiles.com is very easy. Choose the product you want to purchase proceed to continue. Login with your registered email I’d & proceed to continue, on shipping page please provide “shipping address” to which the product to “dispatch”. After filling all the required data proceed to “check out” and choose “Payment option” as Credit card, Debit card or Net banking options and click on “Pay Now” button and confirm your payment.
Once your Payment is done confirmation will be sent to your Email.
Q) What are the cards will be accepted to purchase Online?
A) Yes, we accept all Visa and Master Credit & Debit cards. We accept all leading banks cards.
(Note*: All cards should be registered with Visa(VbV) & Master card(MCSC))
Other Payment mode:
Net banking payment also accepted.
Q) How will be the delivery done?
A) We delivery our online orders national wide with our reputed courier partner.
Q) How many days will you take to deliver the order?
A) The products which are purchased through online will shipped in 5-7 working days.
Q) How to cancel the order?
A) To cancel order you need send cancellation request through email to our online support team (firstname.lastname@example.org). BNewmobiles reserve all the rights to cancellation.
Q) Is there any price difference between Physical Stores and online stores?
A) Most of the products are having same prices. Sometimes selected products price may be different for such products please visit our website frequently to avail such offers.
Q) Do you deliver out of India?
A) No, Currently we are not delivering outside India. However, you can buy the product from anywhere of the world but shipping address should be with in India.
BNew Mobiles have hassle-free shipping throughout the India with clear and transparent shipping policy for all orders made through the website.
BNew Mobiles will charge fair price on shipping of the product to the respective addresses and we understand the customer for getting his product early for that we make every effort to deliver the order as quickly as possible. For this we will guarantee the customer that delivery will be done in 4-6 working days. We ship the orders in accurate product & good packing condition with-in the time frame specified in the website.
Every order will be shipped to the single destination with-in time specified when order placed on the website. If you want ship the products to different addresses then you need to place multiple orders on the website. Sometimes, shipping time may be different depending on the address specified.
In the event of non-delivery of the product due to mistake done by you i.e. wrong address, name, information or the respective person is not available on delivery time. When time of delivery the respective person should produce valid I’d proof if not product will not be delivered. All the products will be dispatched with original Invoice prints.
Pre-order means the products which are going to be released in future date & we provide an option of pre-booking that product in advance. Such products will be dispatched on release date and delivered to the respective person with-in 2-4 working days.
As, we mentioned earlier that the products will be delivered in accurate time & good condition for that we are provide high-quality Logistics partner for our shipping. As our shipping partner delivers the orders through-out the India with-in specified time and in good quality.
For further queries you can mail us or you can make a phone call.